Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Opt-out Request using the options provided.
Submit an Opt-out Request
Submit a request or report a problem.
Required fields are marked with an asterisk*
{"xsrfToken":"89de2d1207d71f02060b7386c354c2828a41ee62_lout","branding":{"id":"20","key":"oor","name":"Opt-out Request","portalBaseUrl":"/servicedesk/customer/portal/20"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5ba82c2e-4438-4301-9160-fccebd88fca7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWRhNzMxNS05ZGVmLTQ0YTAtODU1NC0zM2JjYThkZjg2M2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViYTgyYzJlLTQ0MzgtNDMwMS05MTYwLWZjY2ViZDg4ZmNhNyI6WyJyZWFkIl19LCJleHAiOjE3NzgyODQ3NjUsIm5iZiI6MTc3ODI4NDE2NX0.LuDVb6k67JrocNGt4YLH1uIo4CCb198vsttJt7fIZ94&client=11da7315-9def-44a0-8554-33bca8df863a&mode=fit","logoId":"5ba82c2e-4438-4301-9160-fccebd88fca7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center!","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00c696","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWRhNzMxNS05ZGVmLTQ0YTAtODU1NC0zM2JjYThkZjg2M2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzgyODQ3NjUsIm5iZiI6MTc3ODI4NDE2NX0.sA1UULOH_6GYIeJ016nJQwb5G-l42uPVFeFQpryOOQk&client=11da7315-9def-44a0-8554-33bca8df863a&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#00c696","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"20","key":"oor","projectId":10145,"serviceDeskId":20,"name":"Opt-out Request","description":"<p>Welcome! You can raise a request for Opt-out Request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/20","reqTypes":[{"id":"10197","name":"Submit an Opt-out Request","descriptionHtml":"","callToAction":"Submit an Opt-out Request","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://jsm.atlassian.caribou.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[67],"key":""}],"reqGroups":[{"id":67,"name":"General"}],"orderMapping":{"67":[10197]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":20,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OOR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWRhNzMxNS05ZGVmLTQ0YTAtODU1NC0zM2JjYThkZjg2M2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS01MDg5MDgxNzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc4Mjg1MzY1LCJuYmYiOjE3NzgyODQxNjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.echGPdKW6EiZvHbluZXbTPu3_8-AThNkYR_pdFgEh_E","targetCollection":"upload-user-collection--508908177","endpointUrl":"https://api.media.atlassian.com","clientId":"11da7315-9def-44a0-8554-33bca8df863a","tokenDurationInMins":20}},"reqCreate":{"id":10197,"projectId":10145,"issueType":{"id":"10197","name":"Submit an Opt-out Request"},"form":{"name":"Submit an Opt-out Request","descriptionHtml":"","callToAction":"Submit an Opt-out Request","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10306,"iconUrl":"https://jsm.atlassian.caribou.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10297","fieldConfigId":"10539","label":"Opt-out Communication Type","description":"What form of communication is the customer opting out of? Select all that apply","descriptionHtml":"<p>What form of communication is the customer opting out of? Select all that apply</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10657","label":"Phone Calls","selected":false,"children":[]},{"value":"10658","label":"Text Messages","selected":false,"children":[]},{"value":"10659","label":"Email","selected":false,"children":[]},{"value":"10660","label":"Mailers","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10976","fieldConfigId":"11460","label":"Loan Application Link","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10126","fieldConfigId":"10306","label":"What's the customer's name?","description":"Please provide the first AND last name for the customer if it's missing from the application","descriptionHtml":"<p>Please provide the first AND last name for the customer if it's missing from the application</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10298","fieldConfigId":"10540","label":"Customer's Address","description":"Please provide the customer's address if it's missing from the application.","descriptionHtml":"<p>Please provide the customer's address if it's missing from the application.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Information?","description":"Please provide any other additional information (comments, concerns, questions, etc)","descriptionHtml":"<p>Please provide any other additional information (comments, concerns, questions, etc)</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Mid","selected":false,"children":[]},{"value":"10001","label":"Time Sensitive","selected":false,"children":[]},{"value":"10002","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/20/create/10197","requestValidateBaseUrl":"/servicedesk/customer/portal/20/validate/10197","calendarParams":{"firstDay":0,"date":"2026-05-08T19:49:26-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWRhNzMxNS05ZGVmLTQ0YTAtODU1NC0zM2JjYThkZjg2M2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS01MDg5MDgxNzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc4Mjg1MzY2LCJuYmYiOjE3NzgyODQxNjYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.pHsvy1lMcdR7b45xGE0Q6ENxqwXWRM-TNgbyCjFmqP4","targetCollection":"upload-user-collection--508908177","endpointUrl":"https://api.media.atlassian.com","clientId":"11da7315-9def-44a0-8554-33bca8df863a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}